Category: Entrepreneurship

sales and marketing, CRM Strategy, CRM System, CRM Software

CRM Systems: Managing Customer Relationships

DEFINE CRM (Customer Relationship Management) Customer relationship management (CRM) refers to the business strategies, processes, and technology that businesses use to organize and improve relationships with customers and other key contacts such as vendors and partners.  We collect data about customers, analyze the information, and use it to improve business relationships, boost customer loyalty, grow sales, and even make product improvements.…

holiday cheer, customer communications, holiday cards, customer holiday cards, sending business holiday cards,

How Do You Share Holiday Cheer with Your Customer Tribe?

Concerned about being culturally sensitive while sharing holiday cheer?   You aren’t alone.  There are so many cultures with different holidays happening in November and December. Thanksgiving, Christmas and Hanukkah are the most commonly recognized holidays in the US during this time of year. However, those are not the holidays or reasons for people to gather. How do you handle customer communications…

Fall Challenge, Finding Your tribe, market research, customer journey, ideal customer, ideal client, market research

Fall Challenge: Finding Your Brand Tribe

Do You Know Your Brand Tribe? One of the most important steps to writing strong marketing and sales copy is understanding your customers (See Empathy for Entrepreneurs). Beyond my customers and clients, I think of the larger group as My Tribe. Others may call them the “Brand Tribe” or their business community. My brand tribe includes clients (past, current, and…

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